Cancellation and Refund Policy

Cancellation and Refund Policy
Keshvi Solar and Cleaning Services
Last Updated: 09-03-2025

At Keshvi Solar and Cleaning Services, we strive to provide the best products and services. However, if you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

• Before Shipment: Customers can cancel their order within 24 hours of placing it by contacting our support team.
• After Shipment: Once the order is shipped, it cannot be canceled. You may request a return after receiving the order (refer to the refund policy below).
• If the cancellation request is approved, a refund will be processed within 7-10 business days.

2. Returns and Refunds

• Eligibility for Returns:
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 7 days of delivery.
  • Custom or personalized products are not eligible for return unless they are defective or damaged.
• Return Process:
  1. Contact our support team with your order details and reason for return.
  2. We will review your request and provide instructions for returning the product.
  3. The customer is responsible for return shipping costs unless the product is defective or incorrect.
• Refund Process:
  • Once the returned item is received and inspected, we will notify you of the refund approval or rejection.
  • If approved, the refund will be processed to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable.

3. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with supporting images.
• We will offer a replacement or full refund based on the extent of damage.

4. Late or Missing Refunds

• If you haven’t received your refund within the stated period, please check with your bank or payment provider.
• If the issue persists, contact our support team for assistance.

5. Changes to This Policy

• We reserve the right to update this policy at any time. Any changes will be reflected on this page.

Contact Us
For any cancellation or refund-related inquiries, please contact us:

• Company Name: Keshvi Solar and Cleaning Services
• Location: Surat, Gujarat, India
• Email: keshvisolar@gmail.com
• Phone: +917778002000